Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world. Avaya believes technology should enable collaboration. As enterprises move toward a more geographically dispersed, 24x7 workforce, they need tools to enable their users to quickly solve business challenges. Seamless and effective collaboration platforms support this work environment.
Sykes Assistance Services has worked with Avaya for over 8 years to help us create a world class virtual contact centre environment. The two companies continue to collaborate on ways to create a seamless customer experience regardless of the channel that our clients prefer to communicate with us.