Frequently Asked Questions

When and where can I start?

Start dates and locations are listed in each job posting - Click on the Current Opportunities, then the Job Title to apply. The recruiting process takes approximately five business days to complete.

Our Talent Acquisition Partners will review your application once you have completed the prescreening questionnaire and assigned assessments. We will reach out directly to you within two business days by email if you meet the minimum requirements and are have successfully met all requirements.

If you are invited to move forward, we will conduct a video interview using similar technology to what you will be using as an employee of Assistance Services Group. We require a completed criminal background check (that is initiated and paid for by Assistance Services Group), a virtual home office inspection (if applicable) and previous employment verification before extending an employment offer. The offer is made and accepted online.

Where will I have to go to sign my offer of employment and any other necessary forms?

Your offer of employment and other supporting documents will be issued electronically through our secured portal. You will have the opportunity to complete, review and submit everything electronically.

What is required to Work from Home?

For specific Work from Home positions, you will be required to supply:

  • High-speed internet – Hard-wired to the computer we provide. Your Broadband or DSL internet speed will be reviewed to ensure a minimum of 10 mbps download and 5 mbps upload to support the work you will be doing.
  • Telephone Landline – You should have a basic local landline with no features (i.e. call waiting, call forwarding, voicemail or long-distance). Voice Over Internet Protocol (VoIP), Satellite or Cellular connections are not compatible with our set up..
  • Private, quiet office space – Your office space should have a locked door to minimize distractions while at work and free of any virtual assistants such as Alexa or Siri, to name a few.
  • A desk and chair that is ergonomically suited for work.

Will I be reimbursed for my internet and telephone costs if I Work from Home?

You are responsible for internet and telephone costs. We encourage you to seek professional tax advice on how to take advantage of the offsets you can claim for all your Work from Home expenses.

Will I be able to use my current laptop for the position?

We supply a secured locked computer and telephone dial pad at no cost to you.

Will someone help me set up my equipment?

Detailed instructions on how to set up your equipment will be sent to you via email.

Where will I complete my training?

Work from Home:

You will complete your training from the comfort of your home office! You will be in a virtual classroom with your new teammates. Training will be facilitated by a designated educator who will support you in a blended, fast-paced, online environment. Throughout this training, you will acquire the knowledge and skills necessary for success in your new role.

In Centre (Moncton, NB, London or North Bay, ON):

You will complete your training onsite in our fully equipped training facility, in a classroom with your new teammates. Training will be facilitated by a designated educator. Throughout training, you will acquire the knowledge and skills necessary for success in your new role.

How will my performance be evaluated?

Your performance during and after training will be evaluated (attendance, participation, completion of assigned modules and progression of knowledge/skills) to ensure success in your new role.

What kind of calls can I expect to be taking?

Registered Nurse:

As a Registered Teletriage Nurse, you will be joining a unique and fast-paced environment. Our nurses answer several types of calls every day. Examples include pediatric, with a parent calling for a sick child, “seasonal” calls such as, cough/colds and flu in the winter and insect bites, sunburn, heat stroke, etc. during the summer months, or calls related to any symptom or health situation you can think of ranging from headaches, abdominal pain, chest pain, injuries and mental health issues, to someone looking for health information or a referral to community services. 

Registered Dietitian:

As a Registered Dietitian, you will be joining a dynamic team in providing evidence-based nutritional information to callers of all ages! Our dietitians answer a wide variety of calls every day ranging from infant and child nutrition to chronic disease self-management and digestive disorders to questions on food safety and food labelling. They also cover topics on the nutrient content of food, nutrient and medication interactions, healthy eating on a budget and so much more. We can also refer a caller to a community program and/or service. Our team of dietitians help support healthy living by empowering their callers to embrace food, to understand it, and to enjoy it!! 

Intake Navigator:

As an Intake Navigator, you will be joining a team actively involved in one of the most diverse and dynamic experiences that can be found in the call centre environment. Whether you are prioritizing how quickly a caller gets to a nurse, finding healthcare services for a caller in their home, scheduling appointments for a caller to speak to a lawyer or recording the reason that someone is absent for work, there is a wide variety of calls to handle. 

Customer Assistance (Roadside):

When a member's vehicle has a mechanical breakdown, members may call Roadside Assistance for help. Our Roadside Customer Assistance Representatives facilitate the call for help between our callers and the towing facilities who come to their aid. Some examples of the call types you may receive include arranging for a battery boost, changing a flat tire, towing a vehicle that has experienced a breakdown while travelling or has been involved in an accident. 

Customer Assistance / Experience:

You will support our Automotive clients' customers in helping them find the answers or solutions to their questions (from a recall or warranty information, dealer issues and financial inquiries).

What kind of support is available during my shift?

Each business unit hosts an online resource knowledge bank to guide you. You will also have a team ready to support you through secured chat, telephone, or email.

How does Assistance Services Group support Work from Home employees?

We supply the computer, telephone dial-pad and headset; all you need to supply is a high-speed internet connection, a feature-free phone line (analog), and a private office space. We provide paid training from the comfort of your home using the latest instructional technology. Team members are always connected, from training to career development and on-the-job coaching - you are part of our virtual community.

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