Clinical Solutions

Clinical Solutions is a division of Capita PLC of the United Kingdom and provides Sykes Assistance Services with the call management application that we use for our clinical Telehealth programs.  The Clinical Solutions IntefleCS platform provides our front line staff with an easy to maneuver interface and access to a variety of clinical content such as the Schmitt-Thompson triage guidelines and the Healthwise Knowledge base. We particularly like the built-in analytics tools which allow our front line managers to employ continuous quality improvement practices in near real time. We work closely with Clinical Solutions in our business development processes and support them in their continuing effort to enhance their application.