Sykes expands Tobacco Cessation Program

Posted on Monday, October 29, 2007 under Healthcare

Clinidata has expanded upon its Tobacco Cessation program with the launch of “Quittin’ Time”, a program designed to help B.C. Public Service employees and their immediate family members quit smoking. 

Ida Chong, Minister Responsible for the BC Public Service Agency, announced:  “Our government has made it a goal to be a leader in healthy living and, as an employer, we are leading by example by encouraging our employees to take steps to stop smoking.  By being proactive, we are ensuring our employees and their families have an opportunity to improve their health, while improving productivity, reducing absenteeism and benefit costs and enhancing job satisfaction.” 

This service is open 7 days a week, 24 hours a day so that callers can seek help when they need it most.  Callers can also access the service in their language of choice through a translation service that facilitates counseling in over 130 languages.  Callers will have access to specially trained registered nurses who counsel callers based on a protocol designed by a leading Canadian authority on tobacco cessation.  Based on this protocol Clinidata’s staff listen, support and provide reinforcement for callers facing the challenge of a quit attempt.  The type of counseling received is based on the caller’s readiness to change and their history of success with past attempts to quit. 

Beyond the confidential telephone-based counseling support, callers may receive extended health plan reimbursement for eligible smoking cessation products, and access to accurate and relevant web-based information that features smoking cessation tips, tools, and regional support resources. 

More information on The Province of British Columbia program Quittin’ Time can be found at: www.­quittintime.­gov.­bc.­ca

Clinidata is a leading provider of client-centred telehealth advisory services.  From our ten telehealth centres, Clinidata’s services are available to over 18 million Canadians and we handle more than 1.4 million calls annually.  Symptom management, health information and advice are provided for both public and private sector customers by a multidisciplinary team that has set the benchmark for effective and efficient telehealth service delivery.