Contact Centre Outsourcing

If you are facing a shrinking or expensive labour pool, a new highly technical requirement or just want to focus on your core competence, Assistance Services Group can help by replicating and often improving upon your contact centre services often at a price that is less than the cost of doing it yourself.

SYKES® has a worldwide reputation in the customer relationship management and contact centre outsourcing industry.

With over 72 centres in 23 countries and 54,000 employees, SYKES has a ready-made solution for many industries including inbound technical support, financial services, and order desk as well as outbound telesales and customer relationship management programs.

Key Features:

  • Highly experienced inbound and outbound contact centre team
  • Leading-edge multi-channel technology infrastructure to support inbound, outbound, web, chat and fulfillment services
  • Access to a global network of centres and expertise

Assistance Services Group, a SYKES® company provides clarity in defining and implementing the appropriate customer contact centre solutions to maximize customer contact access, customer experience, and information capture and customer satisfaction. It is this customer satisfaction and the loyalty it generates that will help and support your brand.