We provide expert assistance for moments that matter.
Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or a child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
ASG is a Canadian subsidiary of Sykes Enterprises, Inc., U.S.A. The SYKES® family includes over 55,000 employees from 23 countries working in 40 languages around the world. Acting locally and thinking globally is more than a business cliché – SYKES® delivers on it each and every day.
Not only the relationships you build with your customers, but the one we build with you. After all, the latter depends on the former. That’s why ASG will constantly strive to imagine and develop valuable new services; streamline delivery of our existing services; and meet your organization’s continually evolving customer care needs.
Your customers, employees or citizens have invested in you. We help you deliver a return on that investment by providing solutions that go above and beyond their expectations. We believe strongly in the concept of added-value, and through our use of lean process design we ensure that your customers will find value in every interaction they have with us.
What worked yesterday may not work tomorrow and today’s technology could be obsolete a year from now. The ASG approach involves constant evaluation of what works and what doesn’t, based on real numbers and real research. Our success has been built not only on our ability to change with the times, but to anticipate those changes, and prepare for seamless evolution and improvement.
ASG takes the concept of partnership very seriously. When we partner with you, we partner with the vision, goals and character of your organization. We "wear your hat," speak in your voice and embrace your values. When moments matter to your customers, those moments mean everything to us. And we’ll do whatever it takes to provide courteous, intelligent customer care on your behalf.
We’re looking for people who put people first.
Meet our Leadership Team
ASG has been active in the Canadian assistance industry for decades. In that time we have amassed significant know-how which has translated into numerous intellectual properties. However, we remain committed to selecting and engaging world-class partners who can strengthen our service offering. Our partners add to our ability to provide unmatched customer care solutions for the moments that matter most. At ASG we thrive on bringing new solutions to life.