Working at ASG
"I have lots of experience in call centres and the culture here is excellent; way beyond what I have had at other places where I have worked."
Customer Assistance Representative
"I always get the help I need, and I feel I get good feedback for improving my performance. I am really happy in my job!"
"The educators were excellent; it was a big group and I worried about that, but it was fine. I felt confident with the learning and coming into precepting I feel confident. There is one on one time if you need it, which is great."
"We have resources that are clear and easy to use, and I know who to reach out to answer questions."
Customer Assistance Representative
"I was worried at first as call centres can be hard on people, but this is such a welcoming environment; this is definitely the best call centre I have worked in."
Frequently Asked Questions
- High-speed internet – Hard-wired to the computer we provide. Your broadband or DSL internet speed will be reviewed to ensure a minimum of 10 mbps download and 5 mbps upload to support the work you will be doing.
- Telephone landline – You should have a basic local landline with no features (i.e. call waiting, call forwarding, voicemail or long-distance). Voiceover internet protocol (VoIP), satellite or cellular connections are not compatible with our set up.
- Private, quiet office space – Your office space should have a locked door to minimize distractions while at work and be free of any virtual assistants such as Alexa or Siri.
- A desk and chair that are ergonomically-suited for work.
You will complete your training from the comfort of your home office, in a virtual classroom with your new teammates. Training will be facilitated by a designated educator who will support you in a blended, fast-paced, online environment. Throughout this training, you will acquire the knowledge and skills necessary for success in your new role.
IN CENTRE (MONCTON, NB, LONDON OR NORTH BAY, ON):
You will complete your training onsite in our fully-equipped training facility, in a classroom with your new teammates. Training will be facilitated by a designated educator. Throughout training, you will acquire the knowledge and skills necessary for success in your new role.
As a registered nurse, you will join the Healthcare Navigation team to provide crucial, just-in-time advice to help people become more confident in their ability to care for themselves and their loved ones. Our registered nurses answer a wide variety of calls every day ranging from severe and time-sensitive health questions, to basic medical inquiries. Ultimately, our team provides timely information and advice over many different touchpoints and our 24/7 service is there for the moments that matter most.
As a registered dietitian, you will be joining a dynamic team in providing evidence-based nutritional information to callers of all ages. Our dietitians answer a wide variety of calls every day ranging from infant and child nutrition to chronic disease self-management, digestive disorders, and questions about food safety and food labelling. They also cover topics on the nutrient content of food, nutrient and medication interactions, healthy eating on a budget and more. Registered dietitians can also refer callers to community programs and/or services. Our team of registered dietitians helps support healthy living by empowering their callers to embrace food, to understand it, and to enjoy it!
As an intake navigator, you will be joining a team actively involved in one of the most diverse and dynamic experiences that can be found in the call centre environment. Whether you are prioritizing how quickly a caller gets to a nurse, finding healthcare services for a caller in their home, scheduling appointments for a caller to speak to a lawyer or recording the reason that someone is absent for work, there is a wide variety of calls to handle.
CUSTOMER ASSISTANCE (ROADSIDE):
When a member's vehicle has a mechanical breakdown, members may call roadside assistance for help. Our roadside customer assistance representatives facilitate the call for help between our callers and the towing facilities who come to their aid. Some examples of the call types you may receive include arranging for a battery boost, changing a flat tire, towing a vehicle that has experienced a breakdown while travelling or has been involved in an accident.
CUSTOMER ASSISTANCE / EXPERIENCE:
You will support our automotive clients' customers in helping them find the answers or solutions to their questions (from a recall or warranty information, dealer issues and financial inquiries).
Still have questions?
Email us at ASG.Career@sykes.com Phone: 877-671-8356
If you are a quick learner who can support your teams efficiently – both as an independent thinker and collaborative team player – we want to hear from you to join our automotive and business support team.See current openings
We have a diverse group of professionals including nurses, dietitians and CareCoaches who play important roles in community healthcare. We want you to be a part of that team.See current openings
If you like working with a variety of scenarios, have an adaptable attitude with a keen eye for details, we want to hear from you to join our Intake Navigation team!See current openings
We’re always looking for bright, innovative people who share our vision of delivering positive experiences to customers, employees, stakeholders and citizens. Review management and administrative positions available.See current openings