1. Scope

This cookie policy (“Policy”) describes the use and disclosure of cookies a Canadian corporation Foundever Assistance Services Corporation d/b/a Assistance Services Group or its parent, sibling, subsidiaries, or affiliate companies, (“ASG”, “We”) when you use web sites operated by ASG that link to this Policy (the “Sites”) and the services associated with or set forth in the Sites. Please take a moment to read this Policy to learn more about our cookie practices. This Policy should be read in conjunction with our Website Privacy Notice and general Terms of Use.

2. Use of Cookies

The Sites may use cookies. A cookie is a piece of data (or other similar technology like a web beacon, locally stored object, or pixel tag) that records your preferences and data about your visit to the Sites. Cookies contain a unique string of characters, allowing a website to distinguish your device from other users. They are widely used to make websites work more efficiently, as well as to provide information to the owners of a site. Most internet browsers allow you to erase cookies, block acceptance of cookies, or receive a warning before a cookie is stored. If you block cookies some portions of the Sites may not
function properly, and some features of the Sites may be slow or less efficient. The Sites also allow you to specify your cookie preferences on your first visit, providing a means to protect your information while enabling the Sites to still function. We may also remind you about our use of cookies and ask you to reconfirm your consent to cookies when you register for certain services or activate a certain function on the Site that relies on the use of cookies.

We use cookies to enable you to navigate between pages and to generally improve your user
experience. We also use cookies to analyze how users interact with the Sites, to enable you to share content using social media, and to provide you with embedded content from third parties such as maps of our offices or videos from our YouTube channel. We also sometimes use cookie-type technologies in emails to identify how users come to the Sites so that we can evaluate and measure the effectiveness of our email marketing.

We may combine information collected via cookies with your Personal Data to derive statistical information about visitors to the Sites. Where the Sites use third-party cookies, we encourage you to check with the relevant third party about their own separate cookie policies.

The cookies that we currently use on the Site are summarized in detail below. ASG uses several types of cookies: Necessary, Statistics, and Marketing. We recommend that you read this Policy so that you are aware of how we use cookies and can take steps to reject or delete them if you do not agree to them being used.

2.1 Necessary Cookies

These cookies must be present for the basic functions of the Sites to work. They enable you to move around web pages and use their features, such as accessing secure areas of the Sites. Without these cookies, services that you have asked for cannot be provided. These cookies are set automatically and cannot be opted out of.

Google Analytics
Purpose: Website statistics
Provider: Google

Cookies:

_ga_* – Stores and counts pageviews. Expiration 365 days.
_gat_UA-145204503-1 – Provides technical monitoring. Expiration 59 seconds

Iubenda Cookie Banner
Purpose: A consent management solution that allows a website to inform users about data collection activities and give them the option to choose whether data collection is allowed or not.
Provider: iubenda s.r.l

Cookies:
_iub_cs-252372 – Functional cookie that remembers preferences set by users via the cookie banner on
our website. Expiration 365 days.
_iubenda_session – Functional cookie that remembers preferences set by users via the cookie banner on
our website. Expiration 365 days.

2.2 Statistics Cookies

These cookies collect information about how visitors use the Sites, for instance which pages visitors go to most often and if they receive error messages from web pages. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. You can control acceptance of these cookies by updating your browser settings or on-site cookie preferences.

Google Analytics
Purpose: Website statistics
Provider: Google

Cookies:
_ga – Used to distinguish users. Expiration 2 years.
_gid – Used to distinguish users. Expiration 24 hours.

3. Policy updates and contact information

We will occasionally update this Policy to reflect changes in our legal obligations, services and customer feedback. We encourage you to periodically review this Policy to be informed of how uses and discloses cookies.

If you have any questions or concerns regarding this Policy or ASG’s use of cookies, please contact us at privacy@foundever.com or by writing to us at 50/52 Boulevard Haussmann, 75009 Paris, France, Attention: Data Protection Officer.

 

Last Updated October 2024