Sykes4Ford & Sykes4Lincoln FAQs

Please see below for Frequently Asked Questions regarding the iOS and Android roadside assistance apps for Ford of Canada and Lincoln of Canada customers.

1. Can anyone use this app?

The app is designed to service Canadian registered Ford vehicles.

2. I drive more than 1 Ford vehicle; do I need more than one version of the app installed?

The app will allow a customer to register multiple Ford vehicles. When a roadside assistance service is requested the app will detect if multiple vehicles are registered and will ask the customer which vehicle requires assistance. However, if you have a Lincoln vehicle, you will need to install the Sykes4Lincoln app.

3. How can the app obtain my location?

As long as you have your Location Services turned on, the app will retrieve the GPS coordinates of your device. If you are not with your vehicle, you can also manually provide the address of where the vehicle is.

4. What coverage do I have with this app?

Your roadside benefits and coverage terms are available in your Owner’s Manual, as well can be found at ford.ca in the ‘For Owners / Roadside Assistance’ page.

5. What do I do if my roadside coverage has expired?

If your coverage has expired, we will not leave you helpless! You may still use the app to submit your request and a roadside assistance agent will contact you to provide you with options to receive service. 

6. How do I submit for reimbursement if I have received my own service?

To submit your roadside assistance claim for reimbursement consideration, please visit ford.ca and under the ‘For Owners / Roadside Assistance’ section you may complete the claim form and submit online.